Friday, October 19, 2012

Victoria & Albert Cabrits Tub on Display at Community Home Supply


For Three Weeks as of October 19th, 2012, Community Home Supply Co. has The Victoria & Albert Cabrits Bathtub on display in its Lincoln Ave. Showroom in Chicago. A sexy, curvacious slipper tub contoured for luxurious looks and ergonomic comfort, the Cabrits tub is fabricated from a one piece cast volcanic limestone resin. Harder than acrylic, the volcanic limestone resin brings a high gloss finish to the inside of the tub and a matte finished exterior offers a customizable aspect to the outside of this extraordinary slipper bathtub.
     The Cabrits Tub is at the forefront of this new breed of lighter, durable freestanding bathtubs. To allow for customization, the exterior of this freestanding tub can be painted, faux finished or stenciled. A special dual drain is also available in Chrome, Polished Brass, Brushed Nickel, Polished Nickel, or Oil Rubbed Bronze. The Matching Cabrits sink also available, However not on display at this time.
     Dimensionally this tub is 68 1/2" in length. The depth on the shallow end is 14 1/4" to the overflow. It holds approximately 33 Gallons of water with a bather. The Tub itself holds 46 1/2 Gallons of water.
   Come see this beautifully sculpted slipper tub while it is on display at Community Home Supply.

Monday, October 8, 2012

Customer Service at Community


     "Do you have one of these?" The man asked while waving in the air a 15 year old crusty, corroded cartridge. "I need two," he said, as he ambled through the front door of Community Home Supply. Before a response could be offered, the man reattached his mobile phone to his ear and continued his cross-continental conversation.
     Rafael, looks up to find the man impatiently standing in front of him at the counter, while still speaking loudly in another language, and waving his old, crusty, corroded cartridge around. The hitch is, Rafael is currently assisting a client. Tom and Randy, look up and recognize the man's haste to be serviced, but cannot assist, because they too have a client waiting for their attention. Randy picks up the public address phone and calls in reinforcements.
     In walks the once young, spry, but seasoned, fire-balling, right-handed, Customer Service Manager, hailing from down the block. The 28 year veteran Manager Mark Kestler glides down from his crows nest office perched above the counter of Community Home Supply already smiling. How can I help you, Mark spouts out before even turning the corner to walk behind the counter.
Now, his attention turns back to the man at the counter needed some cartridge assistance. Before Mark even concludes his greeting, the man abruptly says good-bye to Europe, and tears into Mark. Muttering thickly, "I have this cartridge. I come here all the time, I walk in with my part, I showed your people behind the counter and no one wants to help"...Mark takes this opportunity to interject. "Sir, let me stop you right there. Sir, we would love to help you! It looks like my counter guys are currently all helping someone, but, in the future, if you take a number you will be next in line." However, since you seem to be in a bit of a rush today, let me take care of you personally."
     With a smile and a few toilet jokes, Mark talks the man off his figurative ledge and politely explains to the gentleman that he remembers him coming in often several years back, but, I haven't seen you in about as long.  He asks about the mans wife, children, the mans former employer.
Now, I have to explain to you the deal with these cartridges you need.  These cartridges are a brand we are no longer carrying but I happen to have two in my desk, that I have been saving just for you.
     The man walks out of Community Home Supply that day grinning peacefully, while reconnecting cross-continents via his mobile phone, but quietly satisfied that he walked in with a problem and walked out with a solution. We strive to offer the same caring service to every individual with whom we work.