Friday, September 7, 2012

A Day in the Life of Community Home Supply



DPHA Guest Blog by Eric Richardson 3rd Generation Community Home Supply
     It is seven thirty on a weekday morning at Community Home Supply on Lincoln Avenue. Rafael, Tom, & Randy are hard at work behind the “Old School” Plumbing Counter. The Chicago El Train can be heard going past a block away as the Brown Line stammers on to the next stop. Wrigley Field sits quietly two miles down the road waiting for players and fans to arrive. Putty, p-traps, and cartridge sales begin trickling out the door, but the real magic happens when someone walks in with a broken piece of a faucet that had been manufactured in the early 1900’s. The part is instantly recognized as if it were an old friend they haven’t seen in decades. Often times a solution to the customer’s plumbing issue is found. Finding the correct part or fitting is the Community goal.
     Since 1938, Customer Service has always been the goal of Community Home Supply. Solving problems related to plumbing and creating beautiful bathrooms is what we do. To the customer, a daunting unsolvable issue, such as a hard to find fitting is easily resolved by our staff who are knowledgeable in their trade. With a friendly smile and a handshake, the counter people make both the plumbers and homeowners feel confident they are receiving the help they require and welcome them when they return.
     By eight in the morning, the showroom is open and the sales associates are beginning to check their messages, while helping walk-in customers and appointments. All are welcomed, and the client’s needs are attended to skillfully. Painstaking care is required and given to make sure drawings are correct, and the proper parts are ordered. Choices of product are plentiful ranging from high end and hard to find items, to reasonably priced budget items.
The Showroom is where the design process takes place.  A rough layout with wall dimensions is transformed into a uniquely beautiful kitchen or bathroom. The result is a room matching or exceeding the client’s expectations. With a good contractor, the end result is a satisfied customer with a remarkable kitchen or bath.
     Customer Service is the key to standing apart from the pack. We have knowledgeable, caring individuals who will aid you when necessary in sorting out issues, setting up deliveries, or troubleshooting.
     For the do-it-yourself shopper our website is now available for shopping 24 hours a day, 365 days a year, with products being added daily.
The latest edition of Community Home Supply is Community II on Kinzie Avenue, An ultra-luxurious loft space located across from the Chicago Merchandise Mart. In this fine living showroom space are some of the most unique products being sold in the United States.
     The proof is in the pudding after 75 years of service, generations of Chicagoans have shopped here. Three generations of one family have cared for this Community Home Supply Distributor and treat and service every customer with concern, patience, knowledge and a solution. When your project is completed and looks like the kitchen or bathroom of your dreams, we have done our jobs well and we look forward to seeing you again.