DPHA Guest Blog by Eric Richardson 3rd Generation
Community Home Supply
It is seven thirty on a weekday morning at Community Home Supply on Lincoln Avenue. Rafael, Tom, & Randy are hard at work behind the
“Old School” Plumbing Counter. The Chicago El Train can be heard going past a
block away as the Brown Line stammers on to the next stop. Wrigley Field sits
quietly two miles down the road waiting for players and fans to arrive. Putty,
p-traps, and cartridge sales begin trickling out the door, but the real magic
happens when someone walks in with a broken piece of a faucet that had been
manufactured in the early 1900’s. The part is instantly recognized as if it
were an old friend they haven’t seen in decades. Often times a solution to the
customer’s plumbing issue is found. Finding the correct part or fitting is the
Community goal.
Since 1938, Customer Service has always been the goal of
Community Home Supply. Solving problems related to plumbing and creating
beautiful bathrooms is what we do. To the customer, a daunting unsolvable issue,
such as a hard to find fitting is easily resolved by our staff who are
knowledgeable in their trade. With a friendly smile and a handshake, the
counter people make both the plumbers and homeowners feel confident they are receiving
the help they require and welcome them when they return.
By eight in the morning, the showroom is open and the sales
associates are beginning to check their messages, while helping walk-in
customers and appointments. All are welcomed, and the client’s needs are attended
to skillfully. Painstaking care is required and given to make sure drawings are
correct, and the proper parts are ordered. Choices of product are plentiful
ranging from high end and hard to find items, to reasonably priced budget
items.
The Showroom is where the design process takes place. A rough layout with wall dimensions is
transformed into a uniquely beautiful kitchen or bathroom. The result is a room
matching or exceeding the client’s expectations. With a good contractor, the
end result is a satisfied customer with a remarkable kitchen or bath.
Customer Service is the key to standing apart from the pack.
We have knowledgeable, caring individuals who will aid you when necessary in
sorting out issues, setting up deliveries, or troubleshooting.
For the do-it-yourself shopper our website is now available
for shopping 24 hours a day, 365 days a year, with products being added daily.
The latest edition of Community Home Supply is Community II
on Kinzie Avenue, An ultra-luxurious loft space located across from the Chicago
Merchandise Mart. In this fine living showroom space are some of the most
unique products being sold in the United States.
The proof is in the pudding after 75 years of service, generations
of Chicagoans have shopped here. Three generations of one family have cared for
this Community Home Supply Distributor and treat and service every customer
with concern, patience, knowledge and a solution. When your project is completed
and looks like the kitchen or bathroom of your dreams, we have done our jobs well
and we look forward to seeing you again.
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